Refund & Return Policy

When you order the Derila ERGO Memory Foam Pillow through the link on this website, your payment and delivery are processed by the partner store. Its order confirmation email contains your order number, delivery details and its own return instructions.

Consumers in Norway and the EEA generally have the right to withdraw from a distance purchase within 14 days of receiving the goods, in line with consumer protection law. Hygiene-sensitive items may have conditions if the packaging has been opened — check the partner store's return terms before opening, and keep the original packaging until you are sure you want to keep the pillow.

Step 1: Contact us first — email contact@nutrafame.com or message us on Telegram or WhatsApp with your order number and reason. We will guide you and, where needed, take up the case with the store.

Step 2: Follow the return instructions provided, keeping the pillow (where possible) in its original packaging and obtaining proof of shipment.

Step 3: Once the return is received and checked by the store, your refund is issued to the original payment method. Refund timing typically depends on your bank or card provider.

If your pillow arrives damaged or develops a manufacturing fault, send us a photo of the item and the packaging within 48 hours of delivery. We will arrange a replacement or refund with the store as quickly as possible.

Refunds cannot be issued for items damaged through misuse, washed incorrectly, or returned without prior arrangement. Delivery costs may be non-refundable where the law allows.

Delivery times vary by region, typically several working days from dispatch. If your order is delayed or missing, contact us with your order number and we will chase it with the store on your behalf.